Looxa aims to offer you the best user experience. If, for any reason, you are not fully satisfied with the order, you can return the item(s) within 7 days for a full refund. To start the process, email us at firstname.lastname@example.org
. All returns must be in new, unused condition, with no damage to the item or the packaging. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit towards us. Shipping and handling charges are non-refundable since they are not charged by Looxa.